E-Commerce
Really good Ecommerce is about selling your product how your customer wants to buy
it. It is really that simple. At the heart of a powerful Ecommerce engine is the
database of products. Wrap that with a user interface that empowers the client.
Top it off with administrative tools to manage the sales and your done.
We design a database that has the ability to filter the items you have for sale.
We give customers the power to filter from a custom interface built around your
business. The theory is let me shop for what I want, and if you want me to buy something
show me the price. Once a customer adds something to their shopping cart, we start
to collect information.
This is a starting place for membership, sign up and we will remember what you placed
here. Once a customer decides to check out we manage credit card or payment by check
electronically. We can work with your existing merchant card provider, or assist
you in getting set up with one of several we currently work with.
The final phase of Ecommerce is managing the sale. You must make sure you get the
product to your customer in a timely manner. This works differently for each company.
We custom design a reporting and tracking module that empowers you to fulfill the
order, while keeping the customer updated on little things like we got your order?,
or ?your order shipped on _____?. Always follow up with a short survey, ?did you
like it??.
Ecommerce requires strong credibility. Credibility is created throughout your site,
and in the strength and confidence of your shopping experience. If you have dealt
with all the issues that will come up in an natural shopping experience and provide
true customer service (which includes being available by phone). You will earn the
trust of online shoppers.
